FAQs

Track My Order

Q. Can I make any changes to my order?

Yes! Please e-mail support@aakaargrooming.com with your request and we'll accommodate it before fulfillment!

Q: Can I change the shipping address on my order?

Once an order is placed, we are unable to make any changes to the shipping address. This is because our system begins processing orders immediately to ensure the fastest possible delivery. If you would like to update the shipping address in your account for future orders, log in to your account and update under addresses.

Q. When will my order ship, and when can I expect it?

Our processing time before an order ships is 1-2 days, excluding weekends. Orders ship from Toronto, ON with Standard Shipping taking 5-7 business days.

Q. What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please email support@aakaargrooming.com with a detailed description and clear photos within 48 hours of delivery. Claims for damaged, missing, or incorrect items must be submitted within 48 hours of the delivery date. We’ll be happy to replace any eligible items right away.

Returns & Exchanges 

Q. What is your return policy?

At AAKAAR, we prioritize your customer experience above all else! We handle returns in two different ways depending on whether the product has been opened:

1. The First-Time Satisfaction Guarantee

If you aren't thrilled with the results of your first purchase, reach out to us within 30 days of delivery. Since opened grooming products cannot be reused or restocked, there is no need to ship a used bottle back to us. Pass it along to a bearded friend, donate it, or recycle the bottle.

• Your Resolution: We’ll gladly provide one free product swap so you can try a different formula, or issue a store credit toward a future purchase.

• Note: This guarantee applies to first-time purchases of single bottles and is limited to one claim per customer/household to prevent misuse.

2. Standard Returns (Unopened Items) If you ordered the wrong item or changed your mind, we accept returns on unopened products in their original packaging.

• How to start: Email our support team to initiate the return and receive our return mailing address. Please note that customers are responsible for their own return shipping costs. Pack your item securely and ship it back to us (we highly recommend using a trackable shipping service!).

• Once your return is received and inspected, we will process a store credit and send it to you via email. Your store credit never expires!

Please note: We issue store credit or product exchanges; we do not offer cash refunds to original payment methods. Original shipping and return shipping fees are non-refundable.

Store Credit & Processing Time

Once your return is received and inspected, we will process your store credit and send it to you via email. Your store credit does not expire, so you can use it whenever you're ready for your next purchase.

Shipping fees are non-refundable.

Products

Q. Do the products expire? What's the shelf life once opened?

All products have a 12-month shelf life.

Q. Are your products safe for use?

Our products are considered safe for use, but we recommend quick patch test prior to full usage.

Q. Are your products paraben and phthalate free?

Yes! Our products are paraben and phthalate free. 

Q. Are the fragrances used in AAKAAR natural?

Our fragrances are made from essential oils and synthetic isolates derived from natural sources. They are formulated to be suitable for sensitive skin and strictly meet global IFRA safety standards.

Sustainability

Q. Are Aakaar products cruelty free?

Yes! All Aakaar products are cruelty free and Leaping Bunny certified.

Q. Are Aakaar products vegan?

Yes! All Aakaar products are vegan.

Shipping

Q. Do you offer free shipping?

We currently ship exclusively within Canada, and we offer free standard shipping on all first-time orders! (Note: For some rural parts of Canada, we may need to contact you prior to processing your order).

Q. Can you help ship to multiple addresses?

Each address requires a separate order. For custom gifting, contact support@aakaargrooming.com.

Q. Where do you ship?

We currently only ship within Canada.

Q. Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes using standard ground shipping. 

Discounts

Q. Can I use multiple discount codes in one order?

No, only one discount code can be applied per order.

Q. Is there a first time customer discount?

Yes, we offer a 15% discount off your first purchase & free shipping to go along with it. Sign up for our emails (the sign-up box is in the footer of our website!) to get your first-time customer 15% off code + Free shipping. Your code will be displayed for you immediately and emailed to you. 

Support

Q. What if I have additional questions?

We'd be happy to help! Email us at support@aakaargrooming.com.